|
|
 |
Customer
Service |
 |
|
 |
| |
Ordering
|
| |
|
| > |
We accept orders over the
internet and by email currently. |
|
| > |
To place an order over
the internet, add items to your shopping
cart. You will be taken to PayPal secure
server to complete the transaction. |
|
| > |
To
place an order via mail, add items to
your shopping cart, choose shipping method,
print out your order and enclose money
order that is drawn on a U.S. bank.
|
|
| > |
Please include the following information;
your full name, address, city, state, postal
code, e-mail address. |
|
|
| |
|
| |
|
| |
Payment Options |
| |
|
| > |
We accept all major credit card payments through PayPal.
(PayPal offers a free, easy and secure
payment system using your checking account,
debit or credit card. No PayPal account
needed). |
|
| > |
We do not process credit
card information through this site. You
will be taken to PayPal secure server
to complete the transaction. |
|
| > |
Payments made in the
form of E-Check are subject to a waiting
period while payment clears. |
|
| |
U.S. Buyers: |
| > |
PayPal, Money order denominated in US
dollars. |
|
| |
International
Buyers: |
| > |
PayPal only - U.S. funds. |
| |
|
| |
|
| |
|
| |
Shipping Options
|
| |
|
| |
Domestic: (including
P.O. Boxes, APO/ FPO, Alaska, Hawaii,
U.S. Territories). |
|
| |
Standard Shipping
Free Standard
Domestic Shipping with purchase
of $50.00 or more. |
|
| > |
Item(s) will ship via USPS Mail with delivery confirmation
within 24 hours of receiving payment. |
|
| > |
Please allow 2-7 business
days for delivery. The USPS delivery times
are estimates and not guaranteed. |
|
| > |
Insurance is available and recommended. |
|
| > |
Rates for US insurance:
$1.35 for $0.01 to $50, $2.30 for $50.01
to $100, $3.35 for $100.01 to $200. |
|
| |
USPS Priority
Mail |
| > |
All orders being shipped
to P.O. Boxes or APO/FPO military address
will be shipped USPS Priority Mail. USPS
tracking is not available for APO/FPO
deliveries. |
| |
International: |
| > |
Currently,
Galatopia only ships to Canada, UK, Germany,
France. |
| > |
Item(s)
will ship on Saturday following payment
via USPS Airmail. |
| > |
Please
allow 10-14 business days for delivery.
The USPS delivery times are estimates
and not guaranteed. It can take up to
3 weeks if delayed at Customs. |
| > |
International
buyers are responsible for any fees/taxes
charged by customs to retrieve their package. |
| > |
Tracking number/delivery
confirmation is not available for international
shipping. |
| |
|
| |
|
| |
|
| |
Returns & Exchanges
|
| > |
Returns accepted
for damages/defects or shipping errors.
|
| > |
Defective merchandises are subject to
exchange within 14 days of delivery. For
returns made after 14 days but before
30 days, a partial refund will be given.
No returns will be accepted after 30 days.
|
| > |
All
exchange orders of in-stock merchandise
will be shipped at no charge. If exchange
is not available then refund will be issued. |
| > |
Refunds
are issued in the original form of payment.
To be eligible for a full refund, returns
must be made within 14 days of receipt. |
| |
|
| |
|
top | |
| |
|
| |
Privacy &
Security
|
| > |
We do
not process credit card information through
this site. You will be taken to PayPal
secure server to complete the transaction.
|
| |
|
| |
|
top | |
|
|
|
|
|
